Refund Policy
This refund policy states that once an order has been delivered to and accepted by the customer, it cannot be refunded. However, if the customer believes that the order does not meet the specified requirements, they are required to contact the customer care team within 24 hours of receiving the order.
Here's a breakdown of the key points in this refund policy:
- Orders Delivered and Accepted: Once a customer has received and accepted their order, they are not eligible for a refund.
- Discrepancies in Order: If the customer believes that the order does not meet the specified requirements or is not as expected, they have a 24-hour window to contact the customer care team.
It's important for customers to read and understand the refund policy to know their rights and responsibilities when it comes to requesting refunds or addressing issues with their orders.
Cancellation Policy
This cancellation policy outlines the conditions under which customers can cancel their orders with Anandi Green's. Here are the key points of this policy:
- Cancellation Timeframe: Customers can request a cancellation within 24 hours of placing an order. Cancellation requests made after this time period may not be entertained.
- Exclusions for Cancellation: Orders cannot be canceled if they have already been communicated to the vendors/merchants, and the shipping process has been initiated. Additionally, there is no cancellation allowed for orders placed under the Same Day Delivery category.
- Special Occasion Products: Orders for products obtained by Anandi Green's marketing team on special occasions like Pongal, Diwali, Valentine's Day, etc., cannot be canceled. These are considered limited occasion offers.
- Damaged or Defective Items: If customers receive damaged or defective consumer durable or nondurable items, they should report the issue to the Customer Service team within 1 day of receipt. The request will be entertained after the merchant has checked and confirmed the issue.
- Product Not as Expected: If a customer receives a product that does not meet their expectations or does not match what was shown on the website, they must inform the customer service team within 24 hours of receiving the product. The Customer Service Team will review the complaint and make an appropriate decision.
Delivery and Shipping Policy
We have partnered with several logistics for our Domestic Shipments. Normal delivery and shipping estimate for all the domestic shipments are between 5 to 7 business days, delays might occur in some unavoidable circumstances .
Mandatory Unboxing Video for Claims.
For missing items or damaged products, claiming resolution requires the customer to provide a clear and uninterrupted unboxing video.
OTP Verified Delivery Protocol.
Delivery OTP should be provided only when the delivery agent is physically present at the doorstep. Any OTP shared over a call before product arrival will result in cancellation or rescheduling of the delivery.
