Welcome to Anandi Greens. By purchasing from our website, you acknowledge, accept, and agree to the following terms, policies, and conditions. These policies form part of the Terms & Conditions of Sale and shall be legally binding on all customers.
Return & Exchange Policy
•No Returns on Quality Basis: Products once sold will not be accepted for return on grounds of quality, color, design, or personal preference. We maintain strict quality checks before dispatch.
• Size Exchanges Only: Exchanges are permitted strictly for size-related concerns, subject to the availability of stock.
• Customer Responsibility: Products must be shipped back by the customer, at their own expense, to our designated warehouse. Anandi Greens will not bear reverse logistics charges for standard exchanges.
• Condition Requirement: Exchanges will be accepted only if the returned product is unused, unwashed, undamaged, in original condition, with all packaging, labels, and tags intact. Products failing this condition will be rejected and sent back at the customer’s cost.
• Price Differences: Any price variation will be adjusted by way of additional payment (from the customer) or partial refund (by Anandi Greens).
• Mandatory Unboxing Video: A clear, uninterrupted unboxing video (from seal opening to product inspection) is a mandatory requirement for all exchange/refund requests. Requests without such video evidence shall be summarily rejected.
• Non-Returnable/Non-Refundable Items: Certain categories (e.g., seeds, consumables, clearance items, custom orders) may be classified as strictly non-returnable/non-refundable. These conditions, as mentioned on product pages, will override general policy.
• Defects, Damages & Wrong Deliveries:
◦ Minor deviations/defects within 5–10% tolerance shall be deemed acceptable and not constitute grounds for refund/exchange.
◦ In case of major manufacturing defects, complete transit damage, or wrong item delivery, Anandi Greens may, at its sole discretion, issue a refund or replacement.
◦ For such cases, reshipping charges will be borne by Anandi Greens.
Refund Policy
• Refund Eligibility: Refunds shall be permitted only in exceptional cases (major manufacturing defect, complete damage, or wrong product).
• Video Proof Required: Refund claims without a mandatory unboxing video will not be processed.
• Time Limit: Refund requests must be initiated within 48 hours of delivery. Late requests shall be deemed void.
• Prepaid Orders: Refunds (if approved) will be processed only to the original payment method, subject to verification.
• Cancellation Policy:
◦ Prepaid orders cannot be cancelled once dispatched.
◦ If cancelled after dispatch, applicable delivery charges and deductions will apply.
• Wallet Refunds: Anandi Greens reserves the right to issue refunds as credit to the Anandi Greens Wallet (feature coming soon), instead of direct reversal to bank/card.
• Shipping Charges: Shipping charges for prepaid refunds will be refunded only as a wallet credit.
• Final Decision: All refund determinations by Anandi Greens shall be final and binding.
COD (Cash on Delivery) Policy
•Confirmation: COD orders shall be dispatched only upon telephonic/email confirmation by the customer If required.
• Auto-Cancellation: Lack of confirmation will lead to automatic cancellation.
• Refusal of Delivery: If a confirmed COD parcel is refused, Anandi Greens reserves the right to blacklist the customer from future COD orders.
• Repeated Refusals: Customers with repeated COD refusals may have COD facilities permanently revoked.
Shipping Policy
• Dispatch Timelines: Orders will be dispatched within 24–48 working hours, excluding Sundays/public holidays.
• Delivery Timelines:
◦ Urban Areas: 5–7 working days.
◦ Rural/Remote Areas: 7–10 working days.
• Unserviceable Areas: If courier service is unavailable, shipments may be sent via India Post at our discretion.
• Remote PIN Codes: Additional delivery time may be required for remote/manual courier arrangements.
• Address Modification: Requests for address change shall only be accepted if made before dispatch.
Combo Pack Policy
• Advertised Variations: Combo packs (vegetable seeds, flower seeds, seasonal packs) are supplied as advertised.
• Substitutions: In rare cases, 1–2 seed types may be substituted due to seasonality/stock limitations with equal or higher value replacements.
• Major Unavailability: If a majority of seeds are unavailable, Anandi Greens will inform the customer and may delay, modify, or refund the order as per the customer’s preference.
Terms & Conditions
• Non-Acceptance of Orders: Denial of confirmed order deliveries may result in COD suspension or account blacklisting.
• Repeated Delivery Refusals: Customers who repeatedly refuse delivery shall be permanently blacklisted.
• Custom Orders: All custom/special requests must be confirmed via email. Once accepted, they are non-cancellable and non-refundable.
• Wallet Usage: Purchases using the Anandi Greens Wallet will be valid only on our official website.
• Non-Returnable Items: Specific items marked as non-returnable/non-refundable shall override these general policies.
• Company’s Rights: Anandi Greens reserves the right to amend, modify, or withdraw any policy without prior notice.
Disclaimer & Limitation of Liability
• Anandi Greens shall not be liable for any indirect, incidental, or consequential losses, damages, or expenses arising out of the use of our products or services.
• Responsibility is limited strictly to the value of the product purchased.
• Delays or failures caused by force majeure events (natural disasters, strikes, transport restrictions, lockdowns, government actions, etc.) shall not constitute breach of contract.
Governing Law & Jurisdiction
• These policies and all sales shall be governed by and construed in accordance with the laws of India.
• Any disputes shall fall under the exclusive jurisdiction of the competent courts at Madhya Pradesh, India only.
Tutorial Section
To avoid disputes, customers are required to follow the unboxing video guidelines strictly.
A step-by-step tutorial video, “How to Record an Unboxing Video”, is provided in the website footer.
Help & Support / FAQ
• What is the exchange process if I ordered the wrong size?
• Why do I need to confirm my COD order by email or call?
• What happens if my area is not serviceable by courier?
• Can I change my address after placing the order?
• Which products are non-returnable or non-refundable?
• How does the Anandi Greens Wallet work? (coming soon)
For further assistance, please contact our Customer Care team via the official website support page.