Refund policy

Refund Policy

This refund policy states that once an order has been delivered to and accepted by the customer, it cannot be refunded. However, if the customer believes that the order does not meet the specified requirements, they are required to contact the customer care team within 24 hours of receiving the order.

Here's a breakdown of the key points in this refund policy:

• Orders Delivered and Accepted: Once a customer has received and accepted their order, they are not eligible for a refund.
• Discrepancies in Order: If the customer believes that the order does not meet the specified requirements or is not as expected, they have a 24-hour window to contact the customer care team.
• Mandatory Unboxing Video for Claims: For missing items or damaged products, claiming resolution requires the customer to provide a clear and uninterrupted unboxing video.
• OTP Verified Delivery Protocol: Delivery OTP should be provided ONLY when the delivery agent is physically present at the doorstep. Any OTP shared over call before product arrival will result in cancellation or rescheduling of delivery.

It's important for customers to read and understand the refund policy to know their rights and responsibilities when it comes to requesting refunds or addressing issues with their orders.